Following up with a customer about an incident
Email or SMS an affected customer straight from a job-linked incident, with the damage photo attached.
When something goes wrong on a move — a scratched table, a chipped wall — the customer usually needs to hear from you. For any incident tied to a job, VanMan lets you reach the affected customer straight from the incident, so you are not copying details between screens.
Reaching the customer
Open the incident from the Incidents page or from a job's Incidents tab. Because it is linked to a job, you can contact that customer without leaving the incident.
Open an incident that is tied to a job. You will see its details and any photo captured when it was logged.
Send the affected customer an email or an SMS directly from the incident. The relevant damage photo is already attached, so the customer sees exactly what you are describing.
Need the full picture of the move? Jump straight to the linked job to check addresses, dates, and anything else tied to it.
Why send from the incident
Sending from the incident itself keeps everything in context. The message goes to the right customer, the correct photo is attached automatically, and you can move between the incident and its job in a click.
Reach out while the incident is fresh. A quick, honest message with the photo attached often settles a customer's concern before it grows.
Customer follow-up is only available for incidents linked to a job, since that link is what connects the incident to a customer.