Customer photo capture with a QR code
Let a desktop customer hand off to their phone to photograph their items for an AI-assisted list.
On a form with AI item capture enabled, a desktop customer can hand off to their phone to photograph their items, and AI builds a list from the photos. Turn it on under a form's Advanced Features — the AI item capture and QR hand-off toggles, described as "Optional extras for the desktop form."
How it appears to the customer
The capture prompt sits inside Step 2 (Move Details) of the form — it is not a separate step. On desktop the button reads Continue on your phone; on mobile, Photograph My Items.
Clicking it opens a Continue on Mobile dialog with a QR code (and a Copy Link option). The customer scans it, and their phone opens a capture flow pre-filled from what they have already typed on desktop.
What the phone flow does
The customer photographs (or records video of) their rooms. AI identifies items and sizes them, asking "This looks like a . Is that right?" with Yes / Change. At the end they get an Item Summary, an Excluded Items list, and a Calculate Boxes estimate, then Continue to Booking.
The customer finishes the booking on their phone — the desktop tab does not resume. Despite an on-screen "Session active — waiting for mobile..." message, the desktop does not poll for or receive the phone's result. Once they hand off, they complete on the phone; the desktop tab is left behind.
So set expectations accordingly: this is a hand-off to the phone, not a round trip back to the desktop.
Where the inventory ends up
The captured items come through with the booking request and show in its detail sheet as Captured Inventory (N items), with a confidence indicator per item — and carry across to the job when you convert it. That closes the loop: the customer's photos become an itemised list you can quote from.
Tutorial: offer photo capture on your quote form
You want richer enquiries — an item list from the customer's own photos.
Open your form under Settings > Booking Forms → Advanced Features, and switch on AI item capture and QR hand-off. These are desktop extras — leave them off if you want a lightweight form.
The capture prompt appears inside the Move Details step, not as its own step. So the customer meets it partway through the form, not at the start.
Know how this actually works before you rely on it: the customer scans the QR, moves to their phone, and finishes on the phone. The desktop tab does not pick the session back up. Do not tell customers "scan this and keep going on your computer" — they will not.
Open the live form on desktop, reach Move Details, click Continue on your phone, and scan the Continue on Mobile QR with your own phone. Photograph a room, confirm the AI's room guess, and finish the booking on the phone.
Open Requests and find your test. Its detail sheet should show Captured Inventory (N items) — the AI's list from your photos, with confidence per item.
Convert the test request to a job. The captured inventory carries across, so when you quote, you are quoting from the customer's actual items — the whole point of turning the feature on.
If you run more than one form, be aware the QR hand-off may fall back to your default form's variant rather than the exact form the customer started on. For a single main form this does not bite; with several, test the hand-off on the specific form before promoting it.