Sending an SMS from a job
Send an SMS to a customer from the job page, with or without a template.
Sending an email from a job
Send a formatted email to a customer from the job page, with photos attached if you need them.
Creating and editing message templates
Build reusable SMS, email, and estimate templates with variables and automatic status changes.
Using template variables
Use variables in message templates to auto-fill customer names, dates, addresses, and pricing.
Understanding delivery statuses
Read the delivery status badges on the job's Messages tab and know what each one really tells you.
Managing incoming SMS replies
How customer SMS replies get matched to jobs, where they appear, and when they don't.