Reporting damage or an incident from the app
Use the guided incident flow with AI photo assessment to report damage and other incidents in VanMan.
VanMan has a guided flow for reporting incidents. You can start it from the Report incident or damage quick action on the Today tab, or from a job. It walks you through everything the office needs.
Choosing a type
First, pick the type of incident: Damage, Injury, Near miss, Exposure or Property. Damage is AI-badged because the app can help you assess it from a photo.
Reporting damage
Choose Damage and take a photo of the affected item.
VanMan analyses the photo, identifies the item, describes the damage and suggests a severity. Every one of these is editable, so correct anything that isn't quite right.
Confirm the severity — Minor, Moderate or Major — and set where it happened: Pick up, In transit or Drop off.
Attach or skip a photo, add any notes, then tap Log & notify office to send it through.
The AI's assessment is a starting point, not the final word. Edit the item, description and severity so the report matches what you actually see on the ground.
Attaching to a job
You can attach an incident to the job it relates to. Any incidents already logged for that job are shown, so you won't double up on something a crew mate has already reported.
Report damage while you're still on-site with the item in front of you. A clear photo helps the office and the customer sort out the claim quickly.